Brockie Donovan Funeral And Cremation Services In Brandon recently achieved the “Best Of The Best” rating at The Funeral Service Research Group National Summit.

Wade Lombard is the owner of the Brockie Donovan Funeral Chapel in Brandon. He says he’s very pleased that his business and staff were rated with such excellence in the 2016 calendar year by the Houston based Funeral Service Research Group.

The Funeral Service Research Group surveyed nearly 100,000 individuals each year who experience the loss of a loved one throughout Canada and the United States. Brockie Donovan ranked near the top with an over-all satisfaction rate of 94% excellence from the families they served last year.

"Receiving 94% excellent Overall Satisfaction is quite an achievement and displays the compassion that Brockie Donovan provides to each family that they serve", stated Terrie Groeneman, Director of Funeral Service Research Group. "In fact, Brockie Donovan showed the strongest improvement among all customers in its Group (Funeral Service Research Group, Group A). As is evident from their focus and the opinions of the families served during 2016 it is obvious that Wade Lumbard and his staff strive to exceed the expectations of each and every family that chooses Brockie Donovan in their time of need. Based on these survey results, Wade and his entire staff should be very proud of their excellent level of customer service delivery."

Lombard says achieving this rate of excellence is truly a team effort.



Founded in 1980, Funeral Service Research Group has surveyed literally thousands of families who have lost a loved one. Over the past 30 plus years their research has led to groundbreaking improvements in funeral services, specifically in relation to the service delivery of partner Funeral and Cremation Services and their staffs.